Shipping for overseas orders will be calculated at the time of placing an order. Orders are dispatched by Royal Mail International Signed For or Airsure.

All UK orders are dispatched by Royal Mail First & Second Class Registered Post, larger items will be shipped by our courier.

All orders will need to be signed for on delivery.

Should an item sent within the UK not arrive within 28 working days of being sent we will refund or replace the item free of charge. Should an item sent outside the UK not arrive within 35 working days of being sent we will refund or replace the item free of charge.

If orders are returned to us due to no one being available to sign for it, then you will be charged a fee which we incur from our Courier proportional to the size & weight of your package. Additionally, you will be required to pay extra postage and packaging costs on the order before we re-dispatch it to you. If we do not receive payment for this postage within 7 days, your order will be cancelled, and you will be refunded for the transaction, less postage and packaging costs and a 25% administration fee.

There may be rare occasions when goods may not be in stock with either us or our suppliers and therefore delivery may take longer than this. Orders placed with us are not an absolute guarantee the product is currently in stock in our warehouse although we try our utmost to ensure it is. Where an item of your order is out of stock we will inform you by email within 48 working hours of your order.

Delivery Schedule
Orders usually arrive within a few days, International orders are generally received in less than 14 days but may take up to 35 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Camelbak Products
Some Camelbak products may take 5-6 weeks to arrive if they have to be ordered from the United States, please ask if you would prefer to know before ordering if your chose product may be one of these items.

Paypal Charges
For orders made through paypal we add a 3% processing fee because of the excessive charges.

Credit Card Security
Credit card security. We know of no documented case of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using thawte 128 bit encryption. Your details are not held as clear text on any web site.

Returns Policy
You have the right to cancel your order within 7 calendar days of receipt (unless they are specially arranged bulk orders). We will refund the total value of your order less postage and packing and a 5% administration fee within 30 days of cancellation and return of goods. Goods received back after 7 calendar days of receipt will only be exchanged for a credit note and not refunded.

We require that any returned goods are sent by registered post at your expense and returned in the same condition within 7 days. (If goods are not sent by registered post, we cannot be held responsible if they do not reach us).

If you are sent an incorrect item it is still your responsibility to return it which must also happen within 7 days from receipt.

We will replace or repair (not refund) any goods that fail, excluding those that fail due to fair wear and tear, misuse or accidental damage and those that have failed after lasting a reasonable amount of time. You should email us to arrange a replacement of goods. Once we have agreed to accept those goods, we require that they be returned to us within 7 days, any goods sent after this time will be rejected.

Please ensure that returned goods are well packed to prevent possible injury to postal workers or damage to goods.

Returned goods should be sent to:

Returns
Forces Reunited Ltd.
Unit 2 Marsh Farm
Marsh Road
Hilperton
Trowbridge
Wiltshire
BA14 7PJ
UK

Reaching Us

If you need to reach us, please click here or write to us at Unit 2 Marsh Farm Marsh Road, Hilperton Trowbridge Wiltshire BA14 7PJ United Kingdom